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FREQUENTLY ASKED QUESTIONS
ORDERING QUESTIONS
Yes. Bratts Crew uses secure payment gateways and industry-standard encryption to protect customer information and payment details.
We accept major credit cards, debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.
Orders begin processing quickly. Please contact support immediately if you need assistance with an order cancellation request.
SHIPPING QUESTIONS
Shipping costs are calculated at checkout based on your location, selected shipping method, and order value.
Most orders are processed within 1–3 business days. Processing times may increase during product launches, sales events, and holidays.
Once your order ships, you will receive a shipping confirmation email containing your tracking number and tracking link.
Delivery times vary depending on your location and selected shipping method. Estimated delivery times are displayed during checkout.
Yes. International customers may be responsible for customs duties, taxes, import fees, or brokerage charges imposed by their destination country.
Refused shipments may be returned to us. Any return shipping costs, customs fees, or carrier charges may be deducted from any eligible store credit.
Bratts Crew works with trusted shipping partners and carriers depending on the destination and shipping service selected.
DELIVERY QUESTIONS
If you received an incorrect item, color, or size, please contact our support team within 7 days of delivery with your order number and photos of the received product.
Please first check your tracking information. If your package appears lost or has not arrived within the estimated timeframe, contact our support team for assistance.
If your package arrives damaged, please contact us immediately with clear photos of the packaging and products so we can investigate and assist you.
If any items are missing from your order, please contact support within 7 days of delivery and include your order number so we can review the shipment.
RETURNS & EXCHANGE QUESTIONS
Eligible items may be returned within 30 days of delivery for exchange or Bratts Crew Store Credit, provided they meet all return eligibility requirements.
No. Bratts Crew does not provide monetary refunds for apparel purchases. Approved returns are issued as Bratts Crew Store Credit only.
If your requested size or product is available, we will process an exchange after the returned item has been received, inspected, and approved.
Returns are typically processed within 5–10 business days after the returned package arrives at our facility.
No. Sale items, clearance products, promotional products, gift cards, and final sale merchandise are not eligible for return or exchange.
Customers are generally responsible for return shipping costs unless the return is the result of a damaged, defective, or incorrect item.
Items must be unworn, unwashed, unused, and returned with original tags attached. Products showing signs of wear, damage, stains, odors, or alterations may be rejected.
PRODUCT QUESTIONS
Please refer to the Bratts Crew Size Guide available on each product page. If you are between sizes, we recommend reviewing product fit details or contacting support for assistance.
Most Bratts Crew products are designed to fit true to size. However, fit may vary depending on the style, fabric, and intended design of the garment.
For best results, follow the care instructions provided on the garment label. We generally recommend washing inside out in cold water and avoiding high heat when drying.
Some products may be restocked, while others may be limited releases. Follow Bratts Crew on social media or subscribe to updates for restock announcements.
Certain Bratts Crew products are designed as unisex styles. Please review the product description and size guide for specific fit information.
We make every effort to display product colors accurately. However, colors may appear slightly different depending on your screen settings and device display.
Certain collections and product drops may be limited edition and may not be restocked once sold out.
GENERAL QUESTIONS
You can contact our support team by emailing support@brattscrew.com. We aim to respond to all inquiries as quickly as possible.
Bratts Crew is based in Surrey, British Columbia, Canada.
Yes. Shipping Protection may be available during checkout and helps protect eligible orders against loss, theft, or damage during transit.
Please contact us immediately if you need to update your shipping address. Changes may not be possible once an order has entered processing or shipment.
Yes. Size guides are available on applicable product pages to help you choose the correct fit.
You can subscribe to our newsletter and follow Bratts Crew on social media to receive updates on product launches, restocks, and exclusive releases.
At this time, Bratts Crew primarily operates online. Any future retail locations or pop-up events will be announced through our official channels.