SHIPPING & DELIVERY POLICY

Last Updated: June 2026

At Bratts Crew, we strive to process and deliver your orders as quickly and efficiently as possible. This Shipping & Delivery Policy outlines our processing times, shipping methods, estimated delivery timelines, and important shipping information.

By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.

1. ORDER PROCESSING

  • Orders are typically processed within 1–3 business days.
  • Orders are not processed on weekends or public holidays.
  • You will receive an order confirmation email after purchase.
  • Tracking information is provided once the order ships.
  • Processing times may increase during product launches, promotions, and holiday periods.

2. SHIPPING OPTIONS & ESTIMATED DELIVERY TIMES

Domestic Shipping (Canada)

  • Standard Shipping: 3–7 Business Days
  • Express Shipping: 2–4 Business Days
  • Priority Shipping: 1–3 Business Days

Delivery times are estimates only and may vary based on destination, carrier operations, weather conditions, and other factors outside of our control.

International Shipping

  • International delivery times vary depending on destination country.
  • Transit times may be affected by customs inspections and local carrier operations.
  • Customers are responsible for any customs duties, taxes, brokerage fees, or import charges imposed by their country.

3. SHIPPING RATES

  • Shipping rates are calculated automatically at checkout.
  • Rates vary based on destination, shipping method selected, package weight, and order value.
  • Promotional free shipping offers may be available from time to time.
  • Final shipping charges are displayed before payment is completed.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take up to 48 hours to appear after the shipment has been scanned by the carrier.

Customers are responsible for monitoring tracking information and ensuring someone is available to receive the package when required.

5. SHIPPING DELAYS

While Bratts Crew works hard to meet estimated delivery timelines, delays may occur due to:

  • Weather conditions
  • Carrier service disruptions
  • Customs inspections
  • Public holidays
  • High-volume shipping periods
  • Events beyond our reasonable control

Bratts Crew is not responsible for carrier-related delays once a shipment has left our facility.

6. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information at checkout.

Bratts Crew is not responsible for orders shipped to incorrect addresses provided by the customer.

Additional shipping charges may apply if an order must be reshipped due to incorrect address information.

7. LOST OR DAMAGED SHIPMENTS

If your package is lost, stolen, or arrives damaged, please contact our support team as soon as possible.

Customers who purchased Shipping Protection may be eligible for additional coverage according to the Shipping Protection Policy.

8. CONTACT SUPPORT

If you have any questions regarding shipping, delivery, tracking, or your order, please contact us:

Bratts Crew
Surrey, British Columbia, Canada

Email:
support@brattscrew.com

Website:
www.brattscrew.com

Our team will be happy to assist you with any shipping-related inquiries.

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