PRIVACY POLICY

Bratts Crew Privacy Notice
Last Updated: June 2026

At Bratts Crew (“Bratts Crew”, “we”, “our”, or “us”), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, purchase products, create an account, subscribe to our communications, or otherwise interact with our services.

Bratts Crew is a Canadian apparel and lifestyle brand based in Surrey, British Columbia, Canada. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable provincial privacy requirements.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

Identity Information: Name, billing address, shipping address, and account details.
Contact Information: Email address, telephone number, and customer support communications.
Transaction Information: Purchase history, order details, payment confirmations, and refunds.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Marketing Information: Preferences relating to newsletters, promotional emails, and advertising communications.

2. HOW WE USE YOUR INFORMATION

Your information may be used to:

Process and fulfill orders.
Provide shipping updates and customer support.
Create and manage customer accounts.
Improve our products, services, and website performance.
Detect and prevent fraud or unauthorized activities.
Comply with legal and regulatory obligations.
Send marketing communications where consent has been provided.

3. CONSENT

Where required by applicable law, we obtain your consent before collecting, using, or disclosing your personal information.

By using our website, placing an order, or providing information to us, you consent to the practices described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

4. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, remember preferences, analyze website traffic, and improve site functionality.

Essential Cookies
Performance & Analytics Cookies
Marketing & Advertising Cookies
Preference Cookies

You may disable cookies through your browser settings; however, some website features may not function properly.

5. DISCLOSURE OF INFORMATION

We do not sell your personal information. We may share information with trusted third parties when necessary to operate our business, including:

Payment processors
Shipping and logistics providers
Website hosting providers
Analytics and marketing service providers
Professional advisors and legal authorities when required by law

These parties are only permitted to use personal information for authorized business purposes.

6. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. DATA SECURITY

Bratts Crew implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.

While we strive to protect your information, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. YOUR PRIVACY RIGHTS

Depending on your location and applicable laws, you may have the right to:

Access your personal information.
Request correction of inaccurate information.
Withdraw consent where applicable.
Request deletion of personal information where permitted by law.
Request information regarding our privacy practices.

To exercise any privacy rights, please contact us using the details provided below.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

10. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.

11. CONTACT US

If you have questions about this Privacy Policy or how we handle personal information, please contact us:

Email:
support@brattscrew.com

Website:
www.brattscrew.com

Location:
Surrey, British Columbia, Canada

Thank you for trusting Bratts Crew. We are committed to protecting your privacy and maintaining transparency in how your information is handled.